Returns & Warranty
Returns
If you want to return or exchange your purchase, please know that the time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products. This policy applies to purchases from all BabyNowUSA locations.
Restocking fees
There is no restocking fee if the product is unopened, or if the purchase and the return both occur within: the same day. All qualifying items we sell (see below for the detailed list) have a restocking fee if returned by a customer via mail.
Final sale and nonreturnable items
All final sale merchandise cannot be returned. Other nonreturnable purchases include custom orders, personalized orders, non-subscription digital content (including digital gaming but excluding Microsoft Office), prepaid cards (including third-party gift cards and prepaid phone cards), memberships, completed services, trading cards (including Pokémon cards), opened products that interact with bodily fluids, opened SIM kits, opened LEGO products, opened consumable items including batteries, cleaning agents, oils, fuel, filters, cleaners, health supplements and health test kits.
Like-new condition
Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return. Apparel must not be worn or laundered, and its original tags must be attached for us to accept a return.
How to return an item
Gather the purchases you want to return, along with the original contents and packaging.
Return to store
You may return any item purchased to BabyNowUSA at any Trincity Location. For faster return processing, please bring your packing slip (if you received one), or your receipt, the credit card used to make your purchase, and a valid photo ID.
Special considerations
Damaged, defective or incorrect items
If you receive a product that is damaged in shipping, defective, or that is not the product you ordered, please return it during your return and exchange time period to BabyNowUSA and we’ll arrange for a replacement. If you would rather return the item by mail during your return and exchange time period, please call us for special instructions.
Returns lacking proof of purchase
Reimbursements on returns lacking proof of purchase may require an email address, may be denied or limited, shipping and handling fees will not be reimbursed.
Product accessories and packaging
Please return items with all accessories and packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing.
Bundle discount and free items
If you received a discount or free item by purchasing multiple items together, you will lose that benefit if you do not return all items purchased.
Gifts
We will provide you store credit for the purchase price of a gift you return in store. For gifts returned via mail, we will credit the gift purchaser and notify them via email.
Warranty
30-Day Warranty Period ( from date of purchase)
Thank you for your interest in the products and services of My Company.
BabyNowUSA warranty assures the buyer that the goods or service is free from defects and incurs no additional cost for replacement or repairs.
During the Warranty Period, My Company change this will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.
This includes all Products (physical goods) which interact with bodily fluids. Please check the necessary product information before purchase or contact us if you require further information not listed in the description of the product.
We do not accept returns or exchanges on physical products worn over forehead, breast, belly and private regions of the body. These products are very closely linked to personal hygiene and may interact with bodily fluids. . Please Whatsapp us at (coming soon) if you would like to visit our warehouse to get sized before purchasing. For all other products, BabyNowUSA will refund you for merchandise you return within thirty (30) days from the date the goods are received.
All returns of non-defective goods must be complete (including any manuals or accessories), unused and in their original unopened and factory sealed condition. Damaged or altered goods and perishable items cannot be returned. Returns and exchanges are made to our warehouse in Trincity where products will be examined. No restocking fee will be applied, however ALL UPS RETURNS will incur a shipping return fee.
Instruction Manuals are provided with all products that require assembly. Please confirm that you have received all parts required for assembly BEFORE beginning assembly. Please follow the steps exactly as outlined in the instruction manual/sheet.
Items that do not work on first use may be returned to BabyNowUSA for a full refund within thirty (30) days after the date the merchandise was received. Items altered or damaged through misuse by the customer, accidents, fire and flooding, natural disasters while in possession of the customer, or which fail due to being used in voltage or circuits for which they were not designed, or by voltage fluctuations cannot be returned and are not covered by the warranty.
For exchanges on non-defective items to be considered, the item must be in its original, unopened / sealed packaging with all tags intact.
Please be aware that the warranty terms on items offered for sale by third party Marketplace sellers may differ from those displayed in this section (if any). To confirm warranty terms on an item offered for sale by a third party Marketplace seller, please use the 'Contact seller' feature on the third party Marketplace seller's information page and request the item's warranty terms prior to purchase.
Warranty & Repair
Items that fail after thirty (30) days after purchase and that are within the manufacturer’s warranty period will be repaired or refunded at the sole discretion of BabyNowUSA. Items altered or damaged through misuse by the customer, accidents, fire, flooding and natural disasters while in possession of the customer, or which fail due to being used in voltage or circuits for which they have not been designed, or by voltage fluctuations, cannot be returned and are not covered by the warranty.
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